Terms & Policies

Last updated: June 16, 2025

  • At Kokoro Home LLC, we care deeply about creating a respectful, safe, and intentional experience for everyone we work with. The following terms help us honor your time, energy, and trust throughout our process together.

Booking & Consultations:

  • All consultations are by appointment only.

  • When you book, you’ll receive a confirmation email and a short intake form to help guide our time together.

  • A complimentary 30-minute consult is included only with the Your Story package and is counted as part of the total 90-minute session.

Rescheduling & Cancellations:

  • We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule.

  • You can update your appointment via the link in your confirmation email or by emailing us at hello@hello-kokoro.com.

  • Cancellations made with less than 24 hours’ notice may result in forfeiture of complimentary time or service credit.

Payments & Refunds:

  • Full payment (or payment per agreed project phase) is required at the time of booking for all paid sessions and packages.

  • Because our services are personalized and time-based, we do not offer refunds once a session or design process has begun.

  • If you're unsure which service is the best fit, feel free to reach out to us first — we’re happy to help guide you.

Right to Refuse Service:

Kokoro Home LLC reserves the right to decline or discontinue services at our discretion if a project is not aligned with our values, expertise, or availability. We are committed to maintaining a respectful, safe, and collaborative environment for all clients.

Privacy & Confidentiality:

  • All personal information you share with Kokoro Home LLC is kept strictly confidential and used only to support your design journey.

  • We never sell, rent, or share your information with third parties.

Use of Images:

  • With your permission, we may share photos or stories from your project (anonymously or with attribution, depending on your preference).

  • We will always ask before sharing any identifying images or quotes.

Agreements & Scope:

  • Larger packages (like Your Story) include a clear design agreement outlining the scope, timeline, and deliverables.

  • We’re happy to answer any questions before you commit.

Questions?

  • We’re here to help. You can contact us anytime at hello@hello-kokoro.com.